Andrew Higgins

Andrew Higgins

IT Manager

The Cicala Law Firm PLLC
101 College Street
Dripping Springs, TX 78620

office  / 512.275.6550

fax  /  512.858.1801


Andrew (“Andy”) Higgins is The Cicala Law Firm’s on-site IT Manager who provides computer security, networking and infrastructure support. Andy is a UK/EU Citizen with US residence (Green card) with many years of experience in legal, manufacturing, medical, financial and banking industries in the United States, Asia and Europe. He has expert working knowledge of Microsoft and IBM systems architecture and software applications. Andy has a proven history of large-scale secure migrations and integrations, system deployments, demonstrations, technology presentations and proofs of concepts. He is an experienced problem-solver with a deep technical knowledge base. He also has excellent presentation skills developed through briefing executives, technical architects and programmers including excellent interpersonal, written and verbal communication skills. He is fluent in English, German and French. Andy has extensive knowledge of Email, Instant Messaging/Unified Communications, Collaboration and Enterprise Content Management systems and a high proficiency in architecture, troubleshooting and installation of IT networks and systems. He also has extensive experience with system integration, coexistence and migration in a multi-vendor environment.


BA (Hons) Major in Computer Science and Mathematics with minor in Astronomy and Psychology, Keele University, UK

Publications and presentations

Contributed to the IBM Red Book Sametime 7.5.1 Best practices for Enterprise Scale Deployment (2007)

Resource for the Packt book “Lotus Notes Domino 8 – Upgrader’s Guide” (2008)

Wrote web article on “What's new in IBM Lotus Notes 8.5 ” on IBM developer works (2009)

Presented at Lotusphere 2002 on Sametime and Instant Messaging compliance solutions

Presented at RSA 2003 conference on Instant Messaging, security and compliance

Presented at PACLUG 2011 in Las Vegas on "Sametime from the administrator’s side"

Blog: Sametime Discussion Group

Writer for "The View" (2011-present) with a series of Sametime V8.5.2 articles (see and

Dec 12th 2014: Presented online for on "Installing and upgrading to the New Notes Social Edition Version 9". Presentation viewable here.

August 2016 speaker at MWLUG on “The State of Instant Messaging Interconnectivity”

August 2017 speaker at MWLUG on “Moving to O365 – what do we do with the applications”

August 2018 speaker at CollabSphere on “Know your competition: contrasting IBM and Microsoft collaboration offerings” – presentation viewable here